Contents
This Privacy Policy (hereinafter "Policy") describes how ph11 (hereinafter "ph11", "we", "us", or "our"), the online gaming platform accessible at ph11.vu, collects, uses, stores, shares, and protects the personal data of users (hereinafter "Player", "User", or "you") who access or use the ph11 platform, including all game sections, account management features, payment processing functions, promotional tools, and customer support services.
ph11 is committed to protecting your personal data and respecting your privacy in accordance with applicable data protection legislation, including the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA") of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering a ph11 account, logging in, depositing funds, placing bets, or otherwise using the ph11 platform, you acknowledge that you have read, understood, and consented to the collection and processing of your personal data as described in this Policy. If you do not agree with the terms of this Policy, you must discontinue use of the ph11 platform immediately.
Plain Language Note: This Policy is written in formal legal English as required for a regulated online gaming platform. In simple terms: ph11 collects personal data that you provide when you register and use the platform. We use it to operate your account, process payments, prevent fraud, meet legal requirements, and improve your gaming experience. We do not sell your personal data to third parties for marketing purposes.
For the purposes of the Data Privacy Act of 2012 and applicable international data protection law, the data controller responsible for your personal data collected through the ph11 platform is ph11, operating the platform at ph11.vu.
As data controller, ph11 determines the purposes and means by which your personal data is processed. ph11 is responsible for ensuring that your data is handled lawfully, fairly, and transparently in accordance with this Policy and applicable law.
For all data protection inquiries, rights requests, or concerns, please contact ph11 using the contact details provided in Section 15 of this Policy.
ph11 collects the following categories of personal data from Players. The specific data collected depends on how you interact with the ph11 platform and the services you use.
Sensitive Personal Data: Government ID documents and biometric verification images (where applicable) constitute sensitive personal data under the Data Privacy Act of 2012. ph11 processes this data exclusively for identity verification purposes and applies heightened security and access controls to sensitive personal data.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, date of birth, mobile number | Required |
| KYC Documents | Government ID, proof of address | For withdrawals |
| Financial | Deposit/withdrawal records, GCash ref | Required |
| Gaming Activity | Bets, game sessions, winnings | Auto-collected |
| Technical | IP address, device, browser | Auto-collected |
| Communications | Support chat messages, inquiries | When provided |
ph11 collects your personal data through the following means:
Personal data provided directly by you through the registration form, KYC verification submission, deposit and withdrawal forms, communications with ph11 customer support (via live chat or email), and through your use of responsible gaming tools.
Technical data (IP address, device information, session data, geolocation at country level) is collected automatically when you access the ph11 platform. This collection is necessary for platform security, fraud prevention, and regulatory compliance. See Section 10 for information about cookies and tracking technologies.
ph11 may receive personal data from third-party sources in limited circumstances, including: (a) identity verification service providers used to cross-check KYC documentation; (b) payment processors (GCash, Maya, banks) who confirm transaction reference details; and (c) fraud screening services used to identify and prevent prohibited account activity.
ph11 uses your personal data for the following purposes:
To create and manage your ph11 account, verify your identity and age, process deposits and withdrawals, maintain your gaming balance, and provide access to all platform features including live dealer games, slots, sports betting, sabong, arcade, bingo, and Fortune Gems.
To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming regulations, age verification mandates, and any other applicable legal or regulatory requirements imposed on ph11 as an online gaming operator in the Philippine market, including requirements from PAGCOR and other relevant authorities.
To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, multi-accounting, and other prohibited conduct. IP address data, device fingerprinting, and behavioral analytics are used as part of ph11's fraud prevention systems.
To respond to your queries, complaints, and support requests. Communication records (live chat transcripts) are retained for quality assurance and dispute resolution purposes.
To monitor gaming activity for indicators of problem gambling, enforce deposit and loss limits you have set, process self-exclusion requests, and comply with responsible gaming obligations under applicable Philippine gaming regulations.
To analyze aggregated, anonymized usage data to improve platform performance, user experience, and game selection. Individual player data used for this purpose is anonymized before analysis.
To send promotional notifications about ph11 offers, bonuses, and new game releases where you have provided consent to receive such communications. You may opt out of marketing communications at any time through your account settings or by contacting ph11 support.
ph11 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:
ph11 does not sell your personal data to third parties. ph11 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Third-party service providers engaged by ph11 to perform functions on our behalf, including payment processors (GCash, Maya, BPI, BDO, UnionBank, and other supported banks), identity verification services, fraud screening providers, cloud hosting and infrastructure providers, and customer support technology platforms. These providers process your data only under ph11's instructions and are contractually bound to maintain appropriate security standards.
Philippine government agencies, law enforcement, PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent authorities where disclosure is required by law, court order, or regulatory mandate. ph11 will, where legally permitted, notify you of such disclosures.
Where disclosure is necessary to establish, exercise, or defend legal claims arising out of your use of the ph11 platform or any dispute between you and ph11.
No Data Sales: ph11 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing, advertising, or commercial purposes. Your data is used exclusively to operate and improve your ph11 experience and to comply with applicable law.
ph11 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML / Legal |
| KYC documents | 5 years from account closure or last transaction | AMLC / PAGCOR |
| Transaction records | 5 years from transaction date | AML / Tax |
| Gaming session records | 3 years from session date | Operational |
| Support communications | 2 years from last interaction | Operational |
| Self-exclusion records | Permanently (for safety compliance) | Responsible gaming |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent record |
Upon expiry of applicable retention periods, personal data will be securely deleted or anonymized so that it can no longer be attributed to an identified or identifiable individual.
ph11 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction.
Your Responsibility: While ph11 protects your data on our end, you are responsible for keeping your ph11 login credentials confidential. Never share your password or OTP codes with anyone, including persons claiming to be ph11 staff. ph11 will never ask for your password via any channel.
ph11 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session while logged in, and analyze aggregate platform usage.
You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the ph11 platform, including staying logged in. Instructions for managing cookies are available in your browser's help documentation. ph11 does not use third-party advertising cookies or behavioral targeting cookies.
Under the Data Privacy Act of 2012 of the Philippines and applicable data protection law, you have the following rights in relation to your personal data held by ph11. To exercise any of these rights, please contact ph11 using the details in Section 15.
Under the Data Privacy Act of 2012, ph11 account holders in the Philippines have the following data protection rights. Contact ph11 support to exercise any of these rights.
You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills ph11's obligation to inform you of these practices before and during data collection.
You may request a copy of the personal data ph11 holds about you. Upon verified request, ph11 will provide a summary of your personal data within 15 business days. Identity verification is required before access is granted.
If any personal data ph11 holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. Contact ph11 support with the corrected information and supporting documentation where applicable.
You may request deletion of your personal data in certain circumstances — for example, if it is no longer necessary for the purposes it was collected, or if you withdraw consent. This right may be limited where retention is required by law (e.g., AML obligations).
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ph11's assessment of overriding legal grounds.
If you believe ph11 has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. ph11 will cooperate fully with any NPC investigation.
The ph11 platform is strictly for individuals aged 21 years and above in accordance with Philippine gambling law. ph11 does not knowingly collect personal data from persons under 21 years of age. The age verification procedures ph11 operates during registration and KYC are specifically designed to prevent underage access.
If ph11 discovers or is informed that personal data has been collected from a person under 21 years of age, ph11 will immediately: (a) close the associated account; (b) delete the personal data of the underage individual from its systems to the extent legally permissible; and (c) return any real-money deposits in accordance with ph11's underage player policy.
Parents and guardians who believe a minor has accessed or registered on the ph11 platform using their device or personal details are urged to contact ph11 support immediately via live chat.
ph11's platform is operated to serve Filipino players, and data processing is primarily conducted within systems and infrastructure serving the Philippine market. Where ph11 engages third-party service providers (such as cloud infrastructure, identity verification, or fraud screening services) whose systems are located outside the Philippines, ph11 ensures that such transfers are subject to appropriate contractual safeguards, including data processing agreements that require the recipient to maintain security standards consistent with those required by the Data Privacy Act of 2012.
By using the ph11 platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries other than the Philippines where ph11's service providers operate. ph11 takes reasonable steps to ensure that such transfers are lawful and that your data remains protected.
ph11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes — meaning changes that significantly affect how your personal data is processed or your rights in relation to that data — will be communicated to registered Players via notification on the ph11 platform or via message to your registered mobile number prior to the changes taking effect, where practically feasible.
The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent update. Your continued use of the ph11 platform following the notification of changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and contact ph11 to arrange voluntary account closure.
ph11 recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected.
For all matters relating to this Privacy Policy, including requests to exercise your data subject rights, questions about how ph11 processes your personal data, or concerns about a possible data protection breach, please contact ph11 using the following channels:
For formal data protection rights requests, please send a written request to ph11 via the support email above, clearly identifying yourself, the right you wish to exercise, and the specific data you are inquiring about. ph11 will verify your identity before processing any rights request and will respond within 15 business days of receiving a complete and verified request.
If you are unsatisfied with ph11's response to a data protection concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), the independent regulatory authority responsible for overseeing the Data Privacy Act of 2012.
Response Commitment: ph11 is committed to responding to all data protection inquiries promptly. Standard support queries are typically answered within a few hours via live chat. Formal rights requests receive a written response within 15 business days. Urgent security concerns (suspected account compromise) are addressed as highest priority — contact ph11 live chat immediately.
Six things to know about how ph11 handles your data. These do not replace the full Policy — please read it in full above.
Every page of ph11 — including your Login, Deposit, and Withdrawal screens — is served over HTTPS with SSL encryption. Your personal and financial data is encrypted in transit at the same standard used by Philippine banks.
ph11 does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes. Your data is used only to operate your ph11 account, comply with legal obligations, and prevent fraud.
ph11's privacy practices comply with the Data Privacy Act of 2012 (RA 10173) of the Philippines and the regulations of the National Privacy Commission. Your rights as a Filipino data subject are recognized and protected.
Your ph11 account password is stored using one-way cryptographic hashing — it cannot be read or retrieved in its original form by anyone, including ph11 staff. OTP verification adds a second authentication layer on new devices.
You can access, correct, delete, or object to processing of your ph11 personal data at any time. Rights requests are handled within 15 business days. Unresolved concerns can be escalated to the National Privacy Commission.
ph11 enforces the 21+ age requirement strictly. Personal data from underage individuals is not knowingly collected and will be deleted immediately upon discovery. Age verification is applied during KYC checks.
Your personal data is protected by SSL encryption, PH data law compliance, and a clear no-data-sales policy. 700+ games, GCash deposits, and 24/7 support — all under one ph11 account.